Effective customer service can be a very profitable tool for companies. It can turn a first-time customer into a repeat customer and ensure customer retention. According to the Harvard Business review, a 5% increase in customer retention can increase a company's profitability by up to 75%.
Businesses must have precise and up to date information on the customers' opinions and reactions to their products or services. Such information will enable businesses take steps that will improve shopping experiences and raise customer satisfaction to the next level, leading to increased sales and higher profits.
EvalHub provides businesses with the following services to help them reach their goals.
EvalHub provides businesses with accurate pictures of their customers' experiences. This is to enable them ensure that customers are receiving the best service possible and that the company's brands are being appropriately represented to and fully appreciated by them.
EvalHub provides a platform to design and conduct surveys and polls for businesses of any scope or size. Surveys and polls can be conducted internally by our evaluators or deployed to cover a wider audience.
EvalHub helps businesses carry out audits and inspections of their business processes to ensure that employees are performing their duties properly. We also conduct inspections to help businesses determine what processes or assets fail or succeed in meeting certain standards and are in compliance with rules and regulations.
EvalHub helps businesses develop sound processes to prevent theft or loss of products and services. Using our trained evaluators, EvalHub helps identify loopholes and dishonest practices or patterns and recommends steps to rectify them.
EvalHub helps businesses determine how their goods and services compare to those offered by their competitors. Using the results of our investigations, we can provide businesses with the tools and data to make decisions that will help them compete better.
EvalHub helps businesses monitor and evaluate the performance of their employees over time. We provide businesses with the tools and data they need to help their employees improve their job performance and excel in the work place.
EvalHub conducts periodic and on demand pricing surveys of goods and services. Our vast number of evaluators are regularly dispatched to collect price points of various goods and services in different markets and geographic regions.